Shipping and Return Policies

 

Shipping Policy

1. General Information

 

All orders are subject to product availability. If an item is not in stock at the time you place your order and will not be in stock in a reasonable amount of time, we will notify you and refund you the total amount of your order, using the original method of payment. If a product has been discontinued, we will offer an alternative product or refund you the total amount of the product.

 

2. Delivery Location

 

All items offered on our website are available for delivery to addresses in the United States. For deliveries outside of the United States, please email us at orders@greengardengold.com or call customer support at 800-803-0167 (M-F 9am-6pm CST).

 

3. Delivery Time

 

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

 

Unless there are exceptional circumstances, we make every effort to fulfill your order within one business day of the date of your order. Business days mean Monday to Friday, except holidays.

 

Please note we do not ship on Saturdays or Sundays.

 

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

 

4. Shipping Costs

 

Free shipping is available for all orders of $100 or more to addresses within the United States.

 

Shipping costs for orders under $100 are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

 

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

 

Sales tax is charged according to the province or territory to which the item is shipped.

 

5. Damaged Items in Transport 

 

If there is any damage to the packaging on delivery, contact us immediately at orders@greengardengold.com or call customer support at 800-803-0167 (M-F 9am-6pm CST).

 

6. Questions

 

If you have any questions about the delivery and shipment of your order, please contact us at orders@greengardengold.com or call customer support at 800-803-0167 (M-F 9am-6pm CST).

 

 


 

Return/Refund Policy

1. General Information

 

If you are not completely satisfied with your purchase for any reason, you may return it to us within 30 days of purchase for a full refund or store credit. All returns must be postmarked within 30 days of the purchase date.

 

2. Return Process

 

To return an item, please email customer service at orders@greengardengold.com. Place the item securely in the original packaging, along with your receipt or proof of purchase, and mail your return the following address:

  

Green Garden Gold

Attn: Returns

3330 Keller Springs Road, Suite 201

Carrollton, TX 75006

  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you purchase shipping insurance or use a trackable method to mail your return. If you are due a refund, the cost of shipping will be deducted from your refund to cover shipping charges.

 

3. Refunds

 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least three days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

 

Please note, refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company or bank.

 

4. Exceptions

 

Only regularly priced items may be returned for refund. All sale items are FINAL SALE and cannot be returned.

 

For defective or damaged products, please contact customer service at orders@greengardengold.com to arrange an exchange for the same item. Defective or damaged products cannot be refunded.

 

5. Questions

 

If you have any questions about the return, refund, or exchange of your order, please contact us at orders@greengardengold.com or call customer support at 800-803-0167 (M-F 9am-6pm CST).