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GGG™ Refund & Return Policy

1. Overview

At GGG™, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.

2. Return and Refund Conditions

  • Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
  • Refund Requests: Refunds are available if the product does not work as expected or if you are not satisfied with the product. Requests must be made within 30 days of the purchase date.

3. Return Process

  • Contact Us: To initiate a return, please contact our customer service team at [email protected] with your order number and a brief explanation of the reason for the return.
  • Shipping Instructions: Our team will provide you with instructions on where to send your return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Inspection: Once we receive your return, we will inspect the item and notify you of the status of your refund.

4. Refund Process

  • Approval: If your return is approved, we will process your refund. A credit will automatically be applied to your credit card or original method of payment within a certain amount of days, depending on your card issuer’s policies.
  • Partial Refunds: In certain situations, only partial refunds may be granted (if applicable):
    • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
    • Any item that is returned more than 30 days after delivery.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at [email protected].

6. Non-returnable Items

Several types of goods are exempt from being returned:

  • Perishable goods such as food, flowers, newspapers, or magazines.
  • Intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

7. Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

8. Late or Missing Refunds

  • Processing Time: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.
  • Next Steps: If you’ve done all of this and you still have not received your refund yet, please contact us at [customer support email].

9. Shipping Returns

To return your product, you should mail your product to: [Return Address].

10. Contact Us

For more information about our refund and return policies, if you have questions, or if you need assistance, please contact our customer service team at:

  • Email: [email protected]
  • Phone: 800-803-0167
  • Address: P.O. BOX 644 300 N Center St, Bonham, TX 75418